Shipping policy

Shipping Information

This page describes the shipping methods, delivery times, and costs for products purchased through our e-commerce website.

1. Seller Information

GI.RO.RA' DI DI STEFANO GIOVANNI S.A.S.
Registered office: Via Novalucello, 47 – 95126
VAT No.: 03508430877

2. Order Shipping

Orders are processed from our warehouse or by our logistics partners within the timeframe indicated on the product page or at checkout. Generally, orders are prepared for shipment within 1–3 business days from the order confirmation, unless otherwise specified.

During peak periods (sales, holidays, promotions), processing times may be longer.

3. Delivery Times

Delivery times vary depending on the selected shipping method and the destination country.

  • Italy: estimated delivery within 2–5 business days from shipment.

  • EU countries: 3–7 business days.

  • Non-EU countries: delivery times may vary depending on customs procedures.

All delivery times are indicative and not guaranteed, as they may depend on external factors (courier delays, traffic, weather conditions, holidays).

4. Shipping Costs

Shipping costs are displayed at checkout and vary based on:

  • chosen shipping method;

  • package weight/volume;

  • destination;

  • any active promotions (free shipping, discounts, etc.).

Customs duties or import taxes for shipments to non-EU countries are the responsibility of the Customer.

5. Delivery Method

Shipments are carried out via selected national and international couriers. Upon shipment, the Customer will receive an email containing:

  • confirmation of shipment;

  • tracking number (if available);

  • link to track the package.

The courier will attempt one or more delivery attempts. If delivery fails, the package may be left at a pickup point or returned to the sender. Any additional reshipping costs will be charged to the Customer.

6. Undelivered Orders or Delays

If an order experiences significant delays or appears undelivered, the Customer is invited to contact us promptly through our official channels, providing:

  • order number;

  • full name;

  • tracking number (if available);

  • description of the issue.

We will investigate with the courier and update the Customer as soon as possible.

7. Damage During Transport

If the package arrives damaged, we recommend:

  • accepting the parcel with “RESERVE FOR INSPECTION” (or equivalent wording);

  • photographing the package and any damaged contents;

  • contacting us within 48 hours of delivery with photographic evidence.

In case of documented damage, we will proceed according to applicable regulations by providing a replacement or refund.

8. Incorrect or Missing Addresses

It is the Customer’s responsibility to provide a complete and correct shipping address. Any additional costs resulting from:

  • incorrect or incomplete address,

  • absent recipient,

  • failure to collect the package,

will be charged to the Customer.

9. Shipping During Holidays or Exceptional Circumstances

During national holidays, strikes, or exceptional events, delivery times may be delayed for reasons beyond the Seller’s control.

10. Contact Information

For any questions or support regarding the shipment of your order, you may contact us using the details provided on the Contact page.

Last updated: 11/13/2025